> For the complete documentation index, see [llms.txt](https://gallabox.gitbook.io/gallabox-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gallabox.gitbook.io/gallabox-docs/bots/send-card/send-template.md).

# Send Template

Enhance user engagement by incorporating CTA buttons in your bot flow through our Template Card. Share pre-approved message templates seamlessly with your customers.

{% hint style="info" %}
If you want CTA buttons in bot flow then you can only do it via Template.
{% endhint %}

> **Who can use this Card?**
>
> * Gallabox Users having permission to either build and deploy bots or manage bots.
> * Available on all Paid Plans.

## Overview

If you want to share an approved message template with the user, you can use this card.

<figure><img src="broken://files/YII2G9ibsXuphUfrzPzN" alt=""><figcaption></figcaption></figure>

### Order Confirmation Template

All you have to do is select the Approved Template you want to share with your customers from the dropdown.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FvTZOG1XKBgU53WbPzT7v%2FOrder%20Confirmation%20template%20in%20Send%20Template.gif?alt=media&amp;token=50833e0f-457e-4433-b65a-70d5af47d74d" alt=""><figcaption><p>Sending a Order Confirmation Template in a chat-flow</p></figcaption></figure>

If your verified template has Body variables, provide the sample values for the Variables declared.

[Read for how to create message templates.](/gallabox-docs/basic-modules/whatsapp-template-guidelines.md)

### Media Template

All you have to do is select the **Approved Template** having any type of media you want to share with your customers from the dropdown.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2Ftf0ijxISv3rkjsslp8WD%2FMedia%20Template%20in%20Send%20Template.gif?alt=media&amp;token=9c74537d-69ac-4da8-81e8-2ddb028a3121" alt=""><figcaption></figcaption></figure>

You have to upload the Media which you would like to share with your customers.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FDCVYai3dtwHyQRQpnHqH%2FAdd%20Media%20in%20Media%20Template.gif?alt=media&amp;token=178f76ce-539a-4165-a196-6215aa4c2ae7" alt=""><figcaption></figcaption></figure>

### **Duplicate/Delete/Edit Send Template Card**

When hovering over the card, you'll see the option to **duplicate** the card, a **pencil** to edit the block, and a "**x**" to delete the card.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FZ8T0gO4jDNqjHo68oVuB%2FSend%20Template%20-%20EditDeleteDuplicate.gif?alt=media&amp;token=dac8d907-0ebe-4a93-bf8b-4b4c46b1d945" alt=""><figcaption></figcaption></figure>

Here is how Button Template looks on WhatsApp:

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FI6kaHAKsS1m2s2GbUBzb%2FButton%20Template.gif?alt=media&amp;token=d98cbfa3-445c-4d87-ae50-6e460f2754dc" alt=""><figcaption></figcaption></figure>